Professional Services

Overview

The Kaba Workforce Solutions Professional Services team employs a consistent and proven project management and implementation methodology to ensure that every project is successfully implemented. The methodology is a result of several years of experience in implementing workforce management solutions and utilizes proven industry practices and processes.

Goals

  • Complete the project within the time frame requested by the customer.
  • Complete the project within the assigned budget.
  • Complete the project to meet customer’s business needs and expectations.
  • Provide training during various steps of the process to facilitate customer buy-in
    and ownership of the solution.

Implementation Methodology :
Kickoff and Planning

  • Transition from Sales to Implementation
  • Technology review, Hardware procurement
  • Project Kickoff
  • Customer specific Project Plan

Definition

  • Business requirement gathering and
  • Site Survey
  • Interface requirements gathering
  • Refine Project Plan

Execution

  • Configuration guide development (first pass)
  • System Administration Training
  • Configuration Training
  • Software Installation
  • Configuration of the solution (iterative)

Validation

  • Test Planning
  • Integration testing
  • End-User Training
  • User Acceptance Testing
  • Parallel testing

Deployment

  • Plan for cutover to Go-Live
  • Contingency planning
  • Go-Live and first payroll
  • Transition from Implementation to Account Support

Project Team :

Role

Skills and Responsibilities

Project Manager / Program ManagerManages the project(s). In case of a large or multi-site implementation, this person is responsible for co-ordination, communication, and reporting for the project(s).
Project ImplementerImplements the project. In case of a small or single site project without an overall project manager, this person fills the role of the project manager as well.
QA AnalystQualifies the solution. Acts as a backup to the Project Implementer
Corporate TrainerTraining
Integration ManagerSME for integration of the solution to systems such as ERP, Payroll, MES etc.
IT DirectorTechnical recommendations and environment
Director of Technical ServicesTerminal/Badge requirements
Director of Project Management ServicesProject Management / Decision Maker