Professional Services

Overview

The Kaba Workforce Solutions Professional Services team employs a consistent and proven project management and implementation methodology to ensure that every project is successfully implemented. The methodology is a result of several years of experience in implementing workforce management solutions and utilizes proven industry practices and processes.

Goals

Complete the project within the time frame requested by the customer.
Complete the project within the assigned budget.
Complete the project to meet customer’s business needs and expectations.
Provide training during various steps of the process to facilitate customer buy-in
and ownership of the solution.

Implementation Methodology :
Kickoff and Planning

Transition from Sales to Implementation
Technology review, Hardware procurement
Project Kickoff
Customer specific Project Plan

Definition

Business requirement gathering and
Site Survey
Interface requirements gathering
Refine Project Plan

Execution

Configuration guide development (first pass)
System Administration Training
Configuration Training
Software Installation
Configuration of the solution (iterative)

Validation

Test Planning
Integration testing
End-User Training
User Acceptance Testing
Parallel testing

Deployment

Plan for cutover to Go-Live
Contingency planning
Go-Live and first payroll
Transition from Implementation to Account Support

Project Team :

Role	Skills and Responsibilities
Project Manager / Program Manager	Manages the project(s). In case of a large or multi-site implementation, this person is responsible for co-ordination, communication, and reporting for the project(s).
Project Implementer	Implements the project. In case of a small or single site project without an overall project manager, this person fills the role of the project manager as well.
QA Analyst	Qualifies the solution. Acts as a backup to the Project Implementer
Corporate Trainer	Training
Integration Manager	SME for integration of the solution to systems such as ERP, Payroll, MES etc.
IT Director	Technical recommendations and environment
Director of Technical Services	Terminal/Badge requirements
Director of Project Management Services	Project Management / Decision Maker