Optimizing your absence handling is a two step process. The
first step is a systematic approach to enable your employees to contact your
organization when they are going to be absent or late.
Kaba Telephone IVR data collection enables employees to call anytime day or
night to report their absence or late arrival. They can call the system using
any phone or mobile phone. They are requested to enter their ID and a reason
code such as illness, bereavement, late arrival, etc. Their absence is
documented, a confirmation code issued to the employee, and the absence data
immediately sent to their supervisor.
Absence / Late Arrival Reason Codes
- Bereavement
- Family or Personal
- Illness
- Jury Duty
- Late Arrival
Reason codes include details. For example, for late arrival, the employee is
requested to enter their ETA (estimated time of arrival) and select from a list
of contributing factors such as car trouble, short term illness, etc. Each
reason code can present an accompanying advisory message to the employee, such
as requesting they meet with their supervisor upon return to work.
Absentee call-in via Kaba Telephony IVR is handled in a fair, consistent, and
documented manner. Every call is handled the same. There is no subjective nature
or bias as is the case when these calls handled by security, HR, scheduling, or
supervisory staff. With this solution you can better demonstrate your
organization meeting labor management requirements in the area of absence
handling.
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