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Professional Services |
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Overview
The Kaba Workforce Solutions Professional Services team employs a consistent and proven project management and implementation methodology to ensure that every project is successfully implemented. The methodology is a result of several years of experience in implementing workforce management solutions and utilizes proven industry practices and processes.
Goals
• Complete the project within the time frame requested by the customer.
• Complete the project within the assigned budget.
• Complete the project to meet customer’s business needs and expectations.
• Provide training during various steps of the process to facilitate customer buy-in
and ownership of the solution.
Implementation Methodology :
Kickoff and Planning
• Transition from Sales to Implementation
• Technology review, Hardware procurement
• Project Kickoff
• Customer specific Project Plan
Definition
• Business requirement gathering and Site Survey
• Interface requirements gathering
• Refine Project Plan
Execution
• Configuration guide development (first pass)
• System Administration Training
• Configuration Training
• Software Installation
• Configuration of the solution (iterative)
Validation
• Test Planning
• Integration testing
• End-User Training
• User Acceptance Testing
• Parallel testing
• Finalization of configuration
Deployment
• Plan for cutover to Go-Live
• Contingency planning
• Go-Live and first payroll
• Transition from Implementation to Account Support
Project Team :
Role |
Skills and Responsibilities |
Project Manager / Program Manager |
Manages the project(s). In case of a large or multi-site implementation, this person is responsible for co-ordination, communication, and reporting for the project(s). |
Project Implementer |
Implements the project. In case of a small or single site project without an overall project manager, this person fills the role of the project manager as well. |
QA Analyst |
Qualifies the solution. Acts as a backup to the Project Implementer |
Corporate Trainer |
Training |
Integration Manager |
SME for integration of the solution to systems such as ERP, Payroll, MES etc. |
IT Director |
Technical recommendations and environment |
Director of Technical Services |
Terminal/Badge requirements |
Director of Project Management Services |
Project Management / Decision Maker |
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